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Request Refund

We offer a 5-day money back guarantee on some of our premium plans.

If you are not satisfied with your purchase, simply contact us within 5 days of your purchase with the receipt of your payment and we will process your request to issue a full refund. 

It is important to be aware that the Refund Policy exclusively applies to the plans listed below:

Premium-1000 (Lite-3), Premium-1400 (Lite-4), Premium-2800 (Lite-5) and Unlimited.

Customers who purchase either the Premium-150 (Lite-1), the Premium-500 (Lite-2) plan or any of the one-time booster packages on a monthly billing cycle will not be eligible for refunds. However, if they choose to buy these plans on a yearly billing cycle, refunds are available.

Please keep in mind that we are not obligated to issue a refund: we are only offering a 5-day money back guarantee as part of our commitment to be a conscientious business.
Processing refunds may take up to 30 business days.

Am I Eligible for a Refund?

To be eligible for a refund, please make sure that:

- You have one of the eligible plans above
- You have proof of purchase or invoice (e.g. order number, receipt etc.)

- The 5-day duration is not over yet

We also appreciate knowing why you are looking to get a refund: This helps us improve both our tool and services to make your experience with TextCortex as comfortable as possible.

Thank you for considering TextCortex to be your personal AI companion!